ISO 9000 is a generic standard for Quality Management Systems in an organisation. The standard was published in 1988 followed by subsequent revisions in 1994, 2000 and 2008.
All requirements of ISO 9001:2008 are generic and are intended to be applicable to all organizations, regardless of type, size and product. The standards follow the PROCESS MODEL APPROACH where in a framework for continual improvement is set.
Implementing ISO 9000 standards provides a framework within the organisation for the processes and clarity in roles of the team. The defnition of Standard Operating Procedures gives much awareness to the team on their responsibilities.
The PDCA - Plan - Do - Check - Act - Cycle ensures a corrective and preventive action cycle within every process to strengthen the system in handling inefficiencies and adapt to changes.
The establishment of Quality policy and Objectives ensures setting up a growth platform within the organisation. Periodical assessments both internal and external helps to maintain the system and grow methodically.
It provides worldwide recognition enabling global trade. The standard Operating procedures and audit systems increase customer's confidence on the quality of the product and service of the organisation. The system compliments by ensuring that the orgsanition always work towards enhancing customer satisfaction.